Acceptable use Policy

247 Hosting's Acceptable Use Policy ("AUP") is provided to give our clients a clear understanding of what 247 Hosting expects of them while using the service. All users of 247 Hosting's Internet services: those who access some of our Services but do not have accounts, as well as those who pay a service fee to subscribe to the Services, must comply with this AUP and our TOS (Terms of Service).

Use of 247 Hosting Service constitutes acceptance and agreement to 247 Hosting's AUP as well as 247 Hosting's TOS (Terms of Service)

IMPORTANT NOTICE: *All Payments To 247 Hosting, Are Non-Refundable*

We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. 247 Hosting may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your 247 Hosting account or other actions as detailed in Section 3 WITHOUT PRIOR NOTICE.

This document is intended to provide a basic understand of 247 Hosting's Acceptable Use Policy. The following are guidelines for the establishment and enforcement of 247 Hosting's AUP:

  1. Ensure reliable service to our customers
  2. Ensure security and privacy of our systems and network, as well as the networks and systems of others throughout the expanse of the global Internet
  3. Comply with existing domestic and international law
  4. Maintain our reputation as a responsible service provider
  5. Encourage responsible use of the Internet and discourage activities which reduce the usability and value of Internet services
  6. Preserve the value of Internet resources as a conduit for free expression and exchange of information
  7. Preserve the privacy and security of individual users

247 Hosting intends to provide its customers access to everything the Internet has to offer. While 247 Hosting is firmly committed to the principles of free speech, certain activities that may be damaging to the resources of both 247 Hosting and the Internet and cannot be permitted under the guise of free speech. The resources of 247 Hosting and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community.

We do not routinely monitor the activity of accounts except for measurements of system utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service.

Uncapped ADSL Accounts
This account is governed by a priority system (like a hotel grading star rating). Internet Solutions will calculate your usage (not inspect your traffic!) on an hourly basis against the average usage across all Uncapped users. If you fall within the top 20% of users (384k, 512k, 1024k & 10240k accounts) or top 50% (4096k account), your traffic priority will be lessened by lowering your star rating on the network, meaning that a user with a higher star rating will have a better experience than you. If there's no congestion (mostly after hours), even a 1-star account can have a good experience. This is because the network is designed to make all available bandwidth accessible to its users.

You may not use your account for purposes, which 247 Hosting determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.

If a 247 Hosting account is used to violate the Acceptable Use Policy or our TOS, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behaviour and any necessary corrective action, however, flagrant violations of the Acceptable Use Policy will result in immediate termination of service. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time.

As a member of our network community, you must use your Internet access responsibly. If you have any questions regarding this policy, please contact us at support@247hosting.co.za

VIOLATIONS OF 247 Hosting’s ACCEPTABLE USE POLICY

The following constitute violations of this AUP:

Illegal use : 247 Hosting's services may not be used for illegal purposes, or in support of illegal activities. 247 Hosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

Harm to minors : Use of 247 Hosting’s service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography.

Threats : Use of 247 Hosting’s service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

Harassment : Use of 247 Hosting’s service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.

Fraudulent activity : Use of 247 Hosting’s service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes," "ponzi schemes," and "chain letters."

Forgery or impersonation : Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM) : Use of 247 Hosting’s service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate termination of the offending 247 Hosting account.

E-mail / News Bombing : Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending 247 Hosting account.

E-mail / Message Forging : Forging any message header, in part or whole, of any electronic transmission, originating or passing through 247 Hosting’s service is in violation of this AUP.

E-mail / Mailing Lists : If you make use of a mailing list, the number of recipients may not exceed 25 per email. Mailing Lists which exceeds 250 members may only be sent during off-peak hours to reduce the load on our mail servers (10 PM - 4 AM CAT). Any account found to abuse this rule will be placed on hold for Network Abuse.

E-mail / SMTP Abuse : We do not allow clients to send more than 100 e-mails per hour. If you do send more than 100 e-mails per hour, your account will be placed on hold for Network Abuse.

Usenet SPAMing : 247 Hosting has a zero tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

Unauthorized access : Use of 247 Hosting’s service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of 247 Hosting's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending 247 Hosting account is subject to immediate termination.

IRC/Shell Servers : Use of 247 Hosting’s service for IRC/Shell is unacceptable.

Copyright or trademark infringement : Use of 247 Hosting’s service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitisation and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.

Collection of personal data : Use of 247 Hosting’s service to collect, or attempt to collect, personal information about third parties without their knowledge or consent.

Network disruptions and unfriendly activity : Use of 247 Hosting’s service for any activity which affects the ability of other people or systems to use 247 Hosting Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. 247 Hosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

Fraud : Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.

Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right : Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

Distribution of Viruses : Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offence will result in the immediate termination of the offending account.

Inappropriate Use of Software : Use of software or any device that would facilitate a continued connection, i.e. pinging, while using 247 Hosting services could result in suspension service.

Third Party Accountability : 247 Hosting’s subscribers will be held responsible and accountable for any activity by third parties, using their account, that violates guidelines created within the Acceptable Use Policy.

Security

You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

Your password provides access to your account. It is your responsibility to keep your password secure.

Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.

Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service.

You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.

You may not attempt to interfere with service to any user, host or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.

Users who violate systems or network security may incur criminal or civil liability. 247 Hosting will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Network Performance

247 Hosting accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.

Reporting Violations Of 247 Hosting AUP

247 Hosting requests that anyone who believes that there is a violation of this AUP direct the information to the Abuse Department at support@247hosting.co.za

If available, please provide the following information:

  1. The IP address used to commit the alleged violation
  2. The date and time of the alleged violation, including the time zone or offset from GMT
  3. Evidence of the alleged violation

E-mail with full header information provides all of the above, as do system log files. Other situations will require different methods of providing the above information. 247 Hosting may take any one or more of the following actions in response to complaints:

  1. Issue written or verbal warnings
  2. Suspend the Member's account
  3. Terminate the Member's account
  4. Bill the Member for administrative costs and/or reactivation charges

Bring legal action to enjoin violations and/or to collect damages, if any, cause by violations

REVISIONS TO THIS ACCEPTABLE USE POLICY

247 Hosting reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service).